Important Note: This Privacy Policy describes sojo88's data handling practices and forms part of the Terms and Conditions us. By using the sojo88 platform, you confirm that you have read and fully understand this policy.

01 Information We Collect

As a responsible online casino platform, sojo88 collects the personal information necessary to provide a safe, fair service that meets legal requirements. We do not collect more than what is genuinely needed.

Information You Provide Directly

During the registration process and your use of the platform, we collect the following information directly from you:

  • Identity information: Full name, date of birth, identification card or passport number, and document images for KYC verification purposes.
  • Contact information: Email address, phone number, and residential address.
  • Financial information: Bank account number, bank name, and digital wallet details used for deposits and withdrawals.
  • Account information: Username, password (stored in an unreadable hashed format), and account preferences.

Automatically Collected Information

When you use the sojo88 platform, our systems automatically log certain technical information to ensure security and service quality:

  • Technical data: IP address, browser type, operating system, screen resolution, and software version.
  • Usage data: Pages visited, time of visit, in-game actions, and general navigation patterns.
  • Transaction data: Your account history of deposits, withdrawals, wagering, and wins.
  • Device data: Unique device identifiers for security and fraud detection purposes.
Data Categories Example Information Primary Purpose
Personal Identity Full name, date of birth, IC number KYC verification, legal compliance
Contact Information Email, phone number, address Communication, security notifications
Financial Data Bank account number, transaction history Payment processing, financial audits
Technical Data IP address, device type Security, fraud prevention
Game Data Betting history, wins Account management, responsible gaming

02 How We Use Your Data

Sojo88 uses the personal data collected solely for legitimate and transparent purposes. The following is a detailed explanation of each purpose for which data is used:

Account Management & Services

Your personal data is used to enable account registration, secure login, deposit and withdrawal processing, and effective customer support. Without this information, we are unable to provide the platform's core services to you.

Security & Fraud Prevention

The sojo88 security system uses technical data and behavioural patterns to detect suspicious activity, unauthorised access attempts, and potential fraud. This protects not only the platform but also the financial security and personal information of all players.

Legal & Regulatory Compliance

As an operator compliant with international regulations, sojo88 is legally required to conduct KYC checks, monitor transactions to detect money laundering (AML), and retain transaction records for the period stipulated by the relevant authorities.

User Experience Enhancement

Anonymised usage data helps the sojo88 technical team understand usage patterns, identify areas for improvement, and ensure optimal platform performance for all players in Malaysia.

Communication & Promotions

With your consent, we use your email and phone number to send important account notifications, security alerts, and relevant promotional information. You may opt out of promotional communications at any time through your account settings.

03 Sharing Information With Third Parties

Sojo88 does not sell or rent players' personal data to any third party for commercial purposes. However, in the course of operating the platform, we may share certain information with the following categories of parties:

Trusted Service Providers

We work with carefully selected third-party service providers to help us operate the platform, including payment gateway providers, cloud service providers, and identity verification companies. All providers are bound by strict confidentiality agreements and may only use your data for purposes specified by sojo88.

Authorities & Law Enforcement

Sojo88 will disclose a player's personal information when required by a court order, warrant, or valid request from law enforcement authorities. In such situations, we will notify the player concerned if permitted to do so by law.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, players' personal data may be transferred as part of the transaction. We will notify players of any change in ownership and ensure continued data protection.

Our Guarantee: sojo88 does not share player data with other gambling platforms, third-party advertisers, or data brokers for marketing purposes without your explicit consent. This commitment is a core pillar of our privacy pledge.

04 Data Security

Sojo88 continuously invests in world-class security infrastructure to ensure that players' personal data is always protected. The security measures we implement encompass multiple layers of protection:

  • Encryption of data in transit: All communications between your browser and the sojo88 servers are secured using TLS 1.3 with 256-bit SSL certificates that are updated on a regular basis.
  • Encryption of data at rest: Sensitive data such as banking information and identity documents is stored in encrypted form using AES-256 algorithms.
  • Two-factor authentication (2FA): Players are encouraged to enable 2FA for an added layer of security during login and withdrawals.
  • Continuous monitoring: Our automated monitoring system operates 24 hours a day, 7 days a week to detect and respond to security threats in real time.
  • Regular security assessments: Penetration testing and security audits are conducted regularly by independent parties to identify and address any system vulnerabilities.
  • Internal access controls: Access to players' personal data among sojo88 staff is restricted on a need-to-know basis.
Important: While we take all reasonable steps to protect your data, no system is 100% immune to cyber threats. We encourage players to also take personal protective measures, such as using a strong and unique password and never sharing your login credentials with anyone.

05 Cookies & Tracking Technologies

The sojo88 platform uses cookies and similar tracking technologies to ensure proper website functionality and enhance the overall user experience. The following types of cookies are used:

Essential Cookies (Required)

These cookies are required for core platform functions such as login sessions, security, and language preferences. Without them, the platform cannot function properly and they cannot be disabled.

Performance & Analytics Cookies

Analytics cookies help us understand how players interact with the platform — which pages are most popular, where players encounter issues, and how we can improve the overall experience. This data is collected anonymously and does not identify any specific individual.

Functional Cookies

These cookies remember your preferences such as your preferred language, display settings, and game preferences, so you do not need to reconfigure them each time you visit the sojo88 platform.

Managing Cookie Preferences

You can manage and delete cookies through your browser settings. Most modern browsers allow you to view stored cookies, block new ones, and delete existing ones. Please note that disabling certain cookies may affect platform functionality.

06 Data Retention

Sojo88 retains players' personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable law. Our data retention policy is as follows:

  • Active account data: Retained for the duration of the active account and for an additional period following account closure as required by law.
  • Financial transaction records: Retained for a minimum of 5 years in line with financial compliance and tax legislation requirements.
  • KYC documents: Retained for 5 years after the end of the business relationship, after which documents will be securely deleted.
  • Communication logs: Customer support correspondence is retained for 2 years for reference and service improvement purposes.
  • Technical log data: Typically retained for 90 days for security and technical troubleshooting purposes.

Once the specified retention period has expired, data will be securely deleted using methods that ensure it cannot be recovered.

07 Your Rights as a Player

Sojo88 fully respects players' rights regarding their personal data. The following are the rights you hold and how to exercise them:

Right of Access

You have the right to request a copy of all personal data we hold about you. Requests will be processed within 30 business days.

Right to Rectification

If any information we hold about you is inaccurate or outdated, you may request that we correct it promptly.

Right to Erasure

Under certain circumstances, you may request the deletion of your personal data, subject to legal retention requirements.

Right to Object

You may object to the processing of your personal data for direct marketing purposes at any time without providing a reason.

Right to Restriction of Processing

You may request that we restrict the processing of your personal data in situations where the accuracy of the data is disputed.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another platform of your choice.

To exercise any of the above rights, please contact our privacy team via live chat or email at [email protected]. Please clearly state the right you wish to exercise and provide the relevant details to help us process your request promptly.

08 Cross-Border Data Transfers

Sojo88 operates as an international platform and your personal data may be processed on servers located outside Malaysia. These cross-border data transfers are carried out with adequate safeguards to ensure your data remains protected at a level equivalent to or higher than that required under Malaysian law.

Safeguards we apply to international data transfers include the use of Standard Contractual Clauses approved by the relevant data protection authority, data protection assessments prior to selecting international service partners, and ongoing monitoring of data protection compliance by all parties involved.

09 Children's Privacy

The sojo88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors. Should we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account.

If you believe a minor has registered an account on our platform, please contact our support team immediately so that appropriate action can be taken.

10 Third-Party Website Links

From time to time, the sojo88 platform may contain links to third-party websites or services such as payment providers or game software partners. This Privacy Policy applies solely to the sojo88 platform.

Sojo88 is not responsible for the privacy practices or content of third-party websites. We encourage players to read the privacy policy of every website they visit. The presence of a link to an external website does not mean sojo88 endorses or validates its content or privacy practices.

11 Amendments to This Privacy Policy

Sojo88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable laws, or platform service improvements. The "Updated" date at the top of this document will always indicate the date of the last amendment.

For material and significant changes to how we process your personal data, we will endeavour to provide adequate notice to players via in-platform notifications or registered email before the changes take effect. Your continued use of the sojo88 platform after any amendment is published means you accept the latest version of this Privacy Policy.

12 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact the sojo88 privacy team through the following channels:

  • Email: [email protected] (please state "Privacy Inquiry" in the email subject line)
  • Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom right corner of the platform

We are committed to responding to all privacy-related enquiries within 5 business days and resolving any formal complaints within 30 business days. If you are not satisfied with our response, you have the right to escalate the matter to the relevant data protection authority.

Sojo88 is committed to being a trusted partner for every player in Malaysia. Your privacy is not merely a legal obligation for us — it is the foundation of trust that builds a lasting relationship between sojo88 and our player community. We are always open to feedback and suggestions to continuously improve our privacy practices.

Our Commitment: This Privacy Policy reflects sojo88's genuine commitment to protecting players' personal data. For more information on responsible gaming, please visit the Responsible Gaming us.