Sojo88 FAQ – Frequently Asked Questions About Account & Games

Each individual is only permitted to hold one sojo88 account only. This is a set policy to ensure fairness for all players and to prevent abuse of the bonus and promotions system. Registering more than one account by the same individual may result in all associated accounts being suspended and balances forfeited. If you have forgotten your existing account details, use the password reset function or contact our customer support.

The Know Your Customer (KYC) process is an industry-standard requirement in online gaming to ensure the safety of all parties. sojo88 requires identity verification before your first withdrawal or when certain limits are reached. You will need to submit a clear copy of your identity card (MyKad) and proof of bank details (a bank statement or screenshot of your bank account showing your name and account number). The verification process is typically completed within 24 hours on business days.

Yes, you can update your account phone number and email address. After logging in, go to Account Settings, select Personal Information, and follow the verification steps provided. For security purposes, any changes to your primary contact details require OTP verification to your existing number or email first. If you no longer have access to your old number, contact our support team with proof of identity for further assistance.

Click the link "Forgot Password" on the Login. Enter your registered email address or phone number, and the system will send an OTP code for verification. After entering the correct code, you will be given the option to set a new password. Make sure your new password contains at least eight characters with a combination of uppercase letters, lowercase letters, numbers, and symbols for optimal security.

The minimum deposit limit at sojo88 starts as low as RM 10 for most payment methods, making it a flexible option for players at every level. Daily and monthly deposit limits depend on your account verification status — accounts that have completed full KYC verification enjoy higher limits. For the latest information on specific limits per payment method, check the Deposit in your account.

Deposits via FPX and digital wallets are typically credited to your sojo88 account within just a few minutes — mostly under 5 minutes. In rare cases due to banking system disruptions, processing may take up to 30 minutes. If your deposit has not been credited after 30 minutes, save your transaction proof and contact sojo88 customer support via live chat for an immediate check.

sojo88 does not charge any processing fees for deposits made by players. The full amount you deposit will be credited to your account balance. However, some banks or digital wallet providers may apply a small fee on their end — this is outside sojo88's control. Check your payment provider's terms if you are unsure about any applicable charges.

sojo88 withdrawals are typically processed within 15 to 30 minutes for requests submitted during business hours. For requests received at night or on public holidays, processing may take up to a few hours. First-time withdrawals for new accounts may require additional security checks that can take up to 24 hours. Once a request is approved, crediting time to your bank depends on your bank's processing times.

Some common reasons a withdrawal may be declined include:

• Bonus wagering requirements have not been fully met
• The bank account name does not match the sojo88 account name
• KYC verification not yet completed
• Daily or monthly withdrawal limit has been reached
• The bank account details entered are incorrect

Check your email or in-account notifications to find out the specific reason for the rejection. If you need further clarification, the sojo88 support team is ready to help via live chat.

The minimum withdrawal limit at sojo88 is RM 30 for most withdrawal methods. Maximum daily and monthly withdrawal limits depend on your account level and KYC verification status. Players who have completed full KYC verification enjoy higher withdrawal limits compared to those who have not. For the latest withdrawal limit information, check the Wallet section in your account.

Wagering requirements are the minimum amount you need to wager before bonus funds can be converted into withdrawable cash. For example, if you receive a RM 50 bonus with a 20x wagering requirement, you need to place bets totalling RM 1,000 (RM 50 × 20) before that bonus is eligible for withdrawal. Each promotion has different wagering requirements — please read the full terms of each promotion on the Promotions before claiming it.

In general, sojo88 allows players to hold only one active bonus at a time. You must complete or release your current bonus before claiming a new one. However, some promotions are designed to be combined — for example, weekly cashback can be accumulated alongside a deposit bonus under certain conditions. Read the terms of each promotion carefully or ask our support team for clarification before claiming any bonus.

If a bonus expires before the wagering requirement is completed, the bonus along with any associated wins will automatically forfeited from your account. Cash you deposited yourself (not from bonuses) will not be affected. To avoid this situation, monitor your wagering requirement progress through the Bonus section in your account and plan your gaming sessions accordingly.

RTP (Return to Player) is a percentage that indicates how much money is theoretically returned to players over the long term. For example, a slot with an RTP of 96% means that for every RM 100 wagered, an average of RM 96 is returned to players over the long run. RTP values does not guarantee results in short gaming sessions as each spin is determined by a certified Random Number Generator (RNG) and is independent of all other spins. RTP is more relevant as a long-term statistical measure.

Yes, sojo88 offers demo mode for most slot games so you can try them out and understand the game mechanics without wagering real money. Demo mode uses virtual credits and delivers the same gameplay experience as real-money mode in terms of graphics and features. Please note that wins in demo mode cannot be withdrawn. Live Casino games with a human dealer are only available in real-money mode.

If your internet connection drops while playing, the sojo88 system will automatically record the last game state. When you log back in and reopen the same game, you will be able to resume from where you left off. If there is an active bet that was unresolved at the time of disconnection, the system will settle it based on the actual game outcome and update your account balance accordingly. Contact support if you notice any discrepancy in your balance after such an incident.

Two-factor authentication (2FA) adds an extra layer of security to your account. To enable it, log in to your sojo88 account and go to Account Settings → Security → Two-Factor Authentication. Choose your preferred 2FA method — either via SMS OTP or an authenticator app. Follow the instructions to complete the setup. Once activated, every login attempt will require an additional verification code on top of your usual password. We strongly recommend all players enable this feature.

If you suspect unauthorised access to your account, take the following immediate steps:

• Change your account password immediately
• Review your login history in your account settings
• Log out of all active sessions via the "Log Out All Devices" option
• Contact sojo88 customer support via live chat to report the incident
• Enable 2FA if you have not done so

Our security team will investigate account activity and take the appropriate steps to protect your funds.

Yes, sojo88 is fully committed to responsible gaming. We provide a range of tools to help players manage their gaming habits, including self-imposed deposit limits, daily or weekly loss limits, and the option to take a temporary break from the platform. Gaming at sojo88 is purely for entertainment and is only suitable for individuals aged 18 and above. If you feel that gaming is starting to affect your life, contact us and we will help you make use of the available control tools.